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Privacy Policy

Please read this privacy policy carefully.


The purpose of this Privacy Notice is to tell you what information Lead Care Services Limited collects from you, how and when it may be collected and what happens to it. For the purpose of this Privacy Policy, “we” and “us” refer to Lead Care Services Limited


The Privacy Policy applies between the User of this website and Lead Care Services Limited. Lead Care Services Limited takes the privacy of your information very seriously. The privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of our services.


Personal Information is any personally identifiable information, such as your email address, name, home or work address, telephone number, bank details or tax codes, which can directly or indirectly identify you. We refer to it as “Personal Information” here.


1. What information might we collect about you?

When you interact with us in the different ways described below, we may ask you for the following information:

● personal and contact details (for example your name, email address, date of birth, and gender);

● during pre-assignment vetting we will request details from you including, your name, your work history, qualifications, contact details (such as email, telephone number and home address), details required for equality and discrimination legislation checks and your personal preferences, choices and requirements specific to particular requests or services;

● details of your education, employment history, bank details and national insurance number, references, right to work and other information you tell us about yourself (e.g. the information contained within your CV) when you engage with us for the provision of services; We may also collect sensitive Personal Information about you (including details of your physical or mental health, racial or ethnic origin, criminal allegations or offences, trade union membership and/or other sensitive Personal Information that you may choose to provide to us voluntarily from time to time.


2. How, when and why do we collect your Personal Information?

We may collect your Personal Information when you apply for a role through us (or otherwise contact us from time to time) by:

● responding to an advert on a job board or other website;

● by directly contacting our business;

● by filling in an application form on our website or in the office;

● when you speak to one of our consultants by telephone; or

● another agency or organisation passes your details to us. Why do we collect your Personal Information?


We collect and use your Personal Information for legitimate interests in the course of operating our business, including:

● responding to your queries

● providing work-finding services

● setting you up on a work assignment with clients/service users

● hosting and maintaining our websites

● ensuring network and information security However we will only collect, use and handle your Personal Information when:

● it is necessary for our legitimate interests in connection with carrying out our business, as long as, in each case, these interests are lawfully applicable and your legal rights;

● and/or where you have agreed

● and/or where this is necessary for legal obligations which apply to us.


3. How we use the Personal Information that you provide to us


We undertake the following processing of your Personal Information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide to you. Where we have not entered into a contract with you, we may also carry out this processing in the pre-contractual stage for assessment only. On-boarding for a work-assignment – If you are offered and accept a work assignment through us, we will need further Personal Information from you such as NI number, bank details, emergency contact details and some medical information in order to fulfil our statutory and contractual obligations to both you and our service users. Reporting to service users and managing timesheets, payroll and work performance – We sometimes have to prepare reports for service users relating to the services provided by us for example reports on financial or administrative matters or compliance with legal requirements. Such reports may contain your Personal Information such as your name, hours worked and pay rate. In addition we may need to manage submission of timesheets, payroll services and other Human Resourcing services such as managing your statutory rights and work appraisals for our service users, all of which would require use of your Personal Information. Other lawfully permitted processing – We may also use any Personal Information that you provide to us to offer you with the services and/or information you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Information; including placing you in a work-assignment. We will where possible anonymise or aggregate such data for reporting purposes. We undertake Pre-Assignment vetting Pre-Assignment vetting – we collect your Personal Information which you provide to us when applying for a role or registering for our job-finding services to comply with our (and clients’) legal obligations regarding your right to work and any necessary qualifications for roles. We may also process your Personal Information for this purpose where we consider it necessary for performance of the contract with you, or otherwise with your consent.


4. How and when do we share information with third parties?

Some services that we provide require the involvement of third parties. We have carefully selected these third parties and taken steps to ensure that your Personal Information is adequately protected. The third parties may include our clients(service users), suppliers of IT services, pay-rolling services or vetting services.(DBS) Where we employ third party companies or individuals to process Personal Information provided by us on our behalf for business functions, including (without limitation) IT support, legal, accounting, audit, consulting and other professional service providers, and providers of other services related to our business. Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, and, accordingly, your Personal Information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services Sharing with other third parties We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.


5. How long do we store Personal Information for?

It is our policy to retain your Personal Information for the length of time required for the specific purpose or purposes for which it was collected, which are set out in this Privacy Policy. However, on occasion we may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable laws. In this case, we will ensure that your Personal Data will continue to be treated in accordance with this Privacy Policy.


6. Security and Confidentiality

We employ appropriate security measures to help protect your Personal Information and guard against access by unauthorised persons. Information storage is on secure computers in a secure environment, or in secure, locked storage in the case of hard copy information. The information is encrypted wherever possible and we undergo periodic reviews of our security policies and procedures to ensure that our systems is secure and protected. However the transmission of information via the Internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third party websites.


We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, but we may share information with our service providers for the purposes set out in this Privacy Policy. We will keep your information confidential and protect it in accordance with our Privacy Policy and all applicable laws. If you are unhappy with the way that we have handled your Personal Information, you can make a complaint to the Information Commissioner's Office (ICO) which is the UK authority responsible for data protection.


Contact details are available online, or alternatively please ask us for assistance. CONTACT US: If you have any questions in relation to this Privacy Policy, or if you would like to contact us to exercise your rights as stated in this Privacy Policy, you may contact us at 

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