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  • Are your Carers qualified and insured?
    Yes. Every Carer is employed by Lead Care Services and we have Employers and Public Liability insurance of £10,000,000 underwritten by Zurich Insurance. Each caregiver has a face-to-face interview with our Registered Manager. Following a successful interview, we conduct reference checks and carry out enhanced DBS disclosure checks, ensuring our carers are of the best calibre.
  • What are the costs of your care services?
    Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost: Number of hours of care per week Level of care services received (non-medical, skilled nursing, etc.) Our care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, please contact us. We will set up a free in-home consultation to begin discussing a Custom Care Plan. We always provide a written rate sheet prior to initiating care services. Rates may increase due to additional care needs. get in touch
  • How long does it take to organise care?
    Because we are well established and cover the local area, we are able to move quite quickly, typically between 1-5 days to get care in place - this includes your care consultation, care assessment, matching and finalising documentation.
  • How can I verify a visit was completed?
    We have a family App that provides visibility and details of all visits and care given. Talk to us about getting onboard.
  • Are you regulated by the Care Quality Commission?
    At Lead Care Service, we are very proud of our Care Quality Commission (CQC) registration and have worked hard to receive a score of ‘Good’ (Rated May 2017). If you are unhappy with your current care provider or need to find out more about CQC ratings please call Lead Care on 01438419888.
  • How many carers will I have?
    Each package of care is different and we will set your expectation on the number of carers you will have, depending on the care requirements. We ensure you have a sufficiently sized team to cover holidays, sickness and absence.
  • What kind of care services do you provide?
    We provide numerous home care services to families just like yours. Domiciliary/Home Care, Supported Living, Live-In Care. To see how we might be able to help your family specifically, please contact us to have a free at-home consultation to discuss and agree your specific care plan.
  • Who is the Care Quality Commission?
    The CQC is a body that regulates care provision in the UK for both care homes and domiciliary care (at home) providers, as well as GP practices, hospitals, and dentists. They review each care agency and set strict standards to which providers have to adhere to. Please read more about the Care Quality Commission report.
  • Do Carers communicate in clear English?
    We believe communication between our Professional Carers and clients is extremely important. All of our carers are fluent in English, and many speak other languages as well, so do let us know if you're looking for a Professional Carer who can speak a specific language and we will try to match you with them. We meet all our carers in-person at their interview and at our training, so we ensure that their English is of a good standard.
  • Where can I find reviews from other clients who use your service?
    We have dozens of 5 star verified reviews on Homecare professional site. You can also view our social pages Facebook, Instagram and Google pages.
  • Can Lead Care Services help with medications?
    Yes, we can either prompt, assist or administer medications as prescribed. We will discuss and agree to this as part of your care plan.
  • What areas do you operate in?
    We provide Live-in Care across England and domiciliary / Home Care Services in Stevenage, Hitchin, Letchworth and surrounding Villages. Our Supported Living units are set up in various areas across the country. Please call our care specialists if you have any questions, call us on 01438419888.
  • Do you care for people with dementia?
    Yes, we ensure our carers who work with clients with dementia receive specialist training to ensure they are equipped with the right skills and approaches to provide the best possible quality of care. If you would like more information about dementia care, please contact one of our care specialists on 01438419888.
  • Can we have just one carer assigned to look after my Family Member?
    We understand that a strong rapport and trust with a caregiver are vital to a great experience. If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one carer in a given week. If your loved one requires multiple carers, our goal is the same: Delivering high standards of care. we will work to ensure you only have a small group of carers visiting.
  • What happens if I am not satisfied with my care or a particular carer?
    Please let us know as soon as possible. We will work with you to resolve any issues, as our commitment is to deliver top-quality care at all times.
  • Can I change or discontinue the services my loved one(s) receive?
    We usually accommodate any reasonable changes to service and proactively review your care plan to see if extra care would help. Normally we ask for 1 month's notice so we can review and plan. You are never bound to a long-term contract, so you can discontinue care at your discretion for either personal or family reasons.
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