Question 1

What kind of care services do you provide?

Accepted Answer

We provide numerous home care services to families just like yours. Domiciliary/Home Care, Supported Living, Live-In Care.

To see how we might be able to help your family specifically, please contact us to have a free at-home consultation to discuss and agree your specific care plan.

Question 2

Can we have just one carer assigned to look after my Family Member?

Accepted Answer

We understand that a strong rapport and trust with a caregiver are vital to a great experience. If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one carer in a given week.

If your loved one requires multiple carers, our goal is the same: Delivering high standards of care. we will work to ensure you only have a small group of carers visiting.

Question 3

Can Lead Care Services help with medications?

Accepted Answer

Yes, we can either prompt, assist or administer medications as prescribed. We will discuss and agree to this as part of your care plan.

Question 4

Can I change or discontinue the services my loved one(s) receive?

Accepted Answer

We usually accommodate any reasonable changes to service and proactively review your care plan to see if extra care would help. Normally we ask for 1 month's notice so we can review and plan. You are never bound to a long-term contract, so you can discontinue care at your discretion for either personal or family reasons.

Question 5

How can I verify a visit was completed?

Accepted Answer

We have a family App that provides visibility and details of all visits and care given. 
Talk to us about getting onboard.

Question 6

How many carers will I have?

Accepted Answer

Each package of care is different and we will set your expectation on the number of carers you will have, depending on the care requirements. We ensure you have a sufficiently sized team to cover holidays, sickness and absence.

Question 7

Where can I find reviews from other clients who use your service?

Accepted Answer

We have dozens of 5 star verified reviews on Homecare professional site.(https://www.homecare.co.uk/homecare/agency.cfm/id/65432227947)
You can also view our social pages Facebook,(https://www.facebook.com/Lead-Care-Services-Limited-1106135062857453/) Instagram (https://www.instagram.com/leadcareservices/)and Google (https://maps.app.goo.gl/U8kmaCUvMYiVZgEj6)pages.

Question 8

What are the costs of your care services?

Accepted Answer

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

• Number of hours of care per week 
 • Level of care services received (non-medical, skilled nursing, etc.) 
 • Our care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you.

To discuss the exact rates for the services you may need, please contact us. We will set up a free in-home consultation to begin discussing a Custom Care Plan. We always provide a written rate sheet prior to initiating care services. Rates may increase due to additional care needs. get in touch

Question 9

Do Carers communicate in clear English?

Accepted Answer

We believe communication between our Professional Carers and clients is extremely important. All of our carers are fluent in English, and many speak other languages as well, so do let us know if you're looking for a Professional Carer who can speak a specific language and we will try to match you with them. We meet all our carers in-person at their interview and at our training, so we ensure that their English is of a good standard.

Question 10

How long does it take to organise care?

Accepted Answer

Because we are well established and cover the local area, we are able to move quite quickly, typically between 1-5 days to get care in place - this includes your care consultation, care assessment, matching and finalising documentation.

Question 11

Do you care for people with dementia?

Accepted Answer

Yes, we ensure our carers who work with clients with dementia receive specialist training to ensure they are equipped with the right skills and approaches to provide the best possible quality of care. If you would like more information about dementia care, please contact one of our care specialists on 01438419888.

Question 12

Are you regulated by the Care Quality Commission?

Accepted Answer

At Lead Care Service, we are very proud of our Care Quality Commission (CQC) registration and have worked hard to receive a score of ‘Good’ (Rated May 2017). If you are unhappy with your current care provider or need to find out more about CQC ratings please call Lead Care on 01438419888.

Question 13

Who is the Care Quality Commission?

Accepted Answer

The CQC is a body that regulates care provision in the UK for both care homes and domiciliary care (at home) providers, as well as GP practices, hospitals, and dentists. They review each care agency and set strict standards to which providers have to adhere to.
Please read more about the Care Quality Commission report. (https://www.cqc.org.uk/location/1-3727275725/inspection-summary)

Question 14

What areas do you operate in?

Accepted Answer

We provide Live-in Care across England and domiciliary / Home Care Services in Stevenage, Hitchin, Letchworth and surrounding Villages. Our Supported Living units are set up in various areas across the country. Please call our care specialists if you have any questions, call us on 01438419888.

Question 15

What happens if I am not satisfied with my care or a particular carer?

Accepted Answer

Please let us know as soon as possible. We will work with you to resolve any issues, as our commitment is to deliver top-quality care at all times.

Question 16

Live-In Care: Round-the-clock care

Accepted Answer

Because your live-in carer will live with you in your home, they can support you at any time – day and night – in whatever way you require. This also offers valuable peace of mind to your loved ones.

Question 17

Live-In Care: Condition-led support

Accepted Answer

If you’re living with a complex medical condition, a live-in carer will get to understand your specific needs and preferences so that they can always offer the right type and level of support for your condition.

Question 18

Live-In Care: Your independence, supported

Accepted Answer

One of the main benefits of a live-in carer is that they can support you to continue living life at your own pace and on your own terms, including eating meals and going to bed when you like.

Question 19

Live-In Care: A fully managed care service

Accepted Answer

Our live-in care service is fully managed by your local Helping Hands branch, meaning you’re guaranteed a fully-trained carer, full carer cover, all-inclusive pricing and the support of your local care manager

Question 20

Live-In Care:  Help maintaining hobbies and interests

Accepted Answer

Your live-in carer will be able to help you keep up all your favourite hobbies and interests – whether you’re a keen gardener, part of a book club, have a particular TV show you want to watch together, or enjoy hosting friends.

Question 21

Live-In Care:  Friendly companionship

Accepted Answer

Not only can a live-in carer help you attend social engagements, they also become a great friend to many of their customers. All of our carers are hired for their friendly, compassionate personalities.

Question 22